Hertz - Canada

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 1 years.

ADDITIONAL REQUIREMENTS

Customers cannot be residents of the United States or Canada

Customers must hold a non-US/Canadian issued driving licence and passport must also present an international driver’s permit, a permanent resident’s card or visa issued outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the counter.

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licencing laws.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

All Categories		700.00		CAD

METHODS OF PAYMENT

The supplier requires a card in the name of the main driver with enough credit/funds to cover the deposit amount.

Form of payment accepted: American Express credit card, Diners Club credit card, Mastercard credit card, Visa credit card

Form of payment NOT accepted: Cheques, Cash, Prepaid cards, Debit cards, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Unembossed cards, Solo, Virtual cards, Visa electron

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.

All Categories		500.00		CAD

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

CCAR, CDAR, CFAR, CFAV, CZAR, ECAR, EXAR, FCAR, FZAR, ICAH, ICAR, IDAC, IDAE, IFAC, IFAR, IPAR, IZAE, IZAR, MVAR, NVAR, PCAR, RKAR, SCAR, SKAR, SKDR

20

20-24

15.00

CAD

N/A

DGAR, EDAR, FFAR, FVAR, FZAE, GCAC, GCAR, GDAR, GPAR, IJAR, JCAC, JCAE, JDAE, JFAC, JFDR, LCAR, LFAR, PFAR, RCAR, RFAC, RFAR, RGDR, RSAR, SFAR, SGDC, SPAR, SQDC, SSAR, XEAI, XXAE

25

0.00

CAD

N/A

For the following locations; Quebec the details are:

CCAR, CDAR, CFAR, CFAV, ECAR, EDAR, FCAR, ICAH, ICAR, SCAR

18

18-19

15.00

CAD

N/A

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

Your booking is allowed a maximum of 6 additional drivers per rental.

There is an additional driver charge of 13.50 CAD plus Vat per day, per additional driver.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

The vehicles may be taken into the following countries: Canada, United States

Please confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country.

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Vehicles are not permitted to travel into Alaska, the Yukon, the Northwest Territories, Nunavut, or Mexico.

FERRY TRAVEL

The ferry service is an on-request service, and is only permitted with written permission from the supplier.

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

Should the rental car outside of the expected drop-off time. The customer will be charged a pro-rated hourly fee in addition to a full days rental.

If the rental vehicle is returned more than 24 hours before the expected time, the customer will be charge 19.50 CAD.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

EXTRAS

THE AVAILABLE EXTRAS ARE

Optional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability.

Booster Seat (18 to 45kg)		13.99 CAD Per Day
Child seat (9-18 kg)		13.99 CAD Per Day
Infant Seat (2-10kg)		13.99 CAD Per Day
Ski Racks		14.00 CAD Per Day		75 CAD fee if damaged

Ski racks are no longer available at Vancouver and Calgary airport.

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

The delivery and collection service is NOT available.

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hours service is NOT available when picking up your rental vehicle.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

24 hour service. Customer must contact the rental location for assistance.

EXTRA INFORMATION AND COSTS

TOLL CHARGES

Toll charge information:

Customer is responsible for the charges resulting in the use of any cashless toll road or bridge (i.e. 407 ETR, or
bridge i.e. Golden Ears Bridge).
• Customer is responsible for all tolls and taxes incurred and will be charged for any unpaid toll occurrence,
including any toll violation charges incurred, plus a convenience fee.
• If a toll route does not accept coins or cash, customer will be charged a convenience fee of $14.00 CAD per
rental, plus incurred tolls, and taxes about one month after the rental closes.
• Some toll roads are cashless and do not accept coins or cash. Hertz is authorized to release customer’s
billing and rental information regarding their rental to American Traffic Solutions, Inc. to process and bill any
unpaid toll occurrences and any toll violations, fees, and taxes.

WINTER COVER

Snow tyres are charged at 25 CAD per day.

RENTAL EXTENSION

The Extension must be authorized by the rental location at least 48 hours before the initial rental end date.

Please note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch

DELAYED OR DIVERTED FLIGHTS

When A customer encounters a delay, the customer should immediately contact the location counter itself (details shown on “Rental Agreement”). If the location are not informed, the supplier may rent out the vehicle to others when the grace period has past. If the rental vehicle can only be picked up after closing hours due to the delay, The supplier may charge a fee for an out of hours pick-up. Please note, the supplier can wait for a customer, for 6 hours if the delay is because of a delayed flight and it is publicly announced, providing the customer has provided the flight information. After that time the Customer can collect the booked car the next opening day.

The customer will have to claim a refund from the Airline Company, where a flight is delayed.

The supplier will hold the rental vehicle for 6 hours past the agreed pick-up time. A delayed pick-up due to a delayed flight will be honoured, only if the correct flight details have been provided.

RENTAL DURATION

Rental periods cannot exceed 62 days.

ON RENT ASSISTANCE

If you are not entirely satisfied with your car upon collection please contact the On-Rent Helpdesk for assistance e.g. (Dirty car, downgrade, mechanical issue etc.) local telephone number : +1 800 654 5060

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.